Aetna Medicare is an HMO, PPO plan with a Medicare contract. Our SNPs also contract state Medicaid programs. Inclusion in our plans is subject to contract renewal. The Aetna Medicare Advantage and Aetna Medicare Supplement plans are available in most, but not all, states.
Aetna’s merger with CVS Health, completed in 2018, is still impacting Medicare, according to a study by the Kaiser Foundation. The merger makes Aetna and CVS Health a force to be reckoned with in healthcare.
Frequently Asked Questions
What happens if errors are discovered during the accreditation process?
We will notify you of information errors. It is your responsibility to work with the reporting entity or entities to correct the information.
How do I contact Aetna Medicare customer service?
- Aetna Medical and Aetna Behavioral Health: 1-888-632-3862 (TTY: 711)
- Enroll in Aetna Medicare Advantage: 1-800-624-0756 (TTY: 711)
What happens if errors are discovered during the accreditation process?
We will notify you of information errors. It is your responsibility to work with the reporting entity or entities to correct the information.
Where can I find information about the elements that make up a complete accreditation application?
Aetna uses CAQH ProView for accreditation and re-accreditation activities. The CAQH website provides details on how to complete the CAQH ProView application and the documents required to complete your application.
I already have a contract with Aetna. What if I want to buy other Aetna plans?
Our standard contract usually includes Aetna plans. We recommend that you contact your Aetna Medicare Network representative or call one of the numbers below if you have any questions about the plans they support.
I already have a contract with Aetna. How do I renew my contract?
Contract extensions are usually processed automatically, so you don’t have to do anything. Call our Aetna Medicare Customer Service if you want or need to make changes to your plan.